Cancellation policy

Cancellation Policy

Free cancellation up to 4 days before arrival.

If the reservation is cancelled 3 days or less before the scheduled arrival date, a cancellation fee of 100% of the total stay price will be charged.

For selected dates, such as Christmas, New Year’s Eve or Easter, special cancellation conditions apply. The reservation can be cancelled free of charge up to 14 days before arrival. If the reservation is cancelled less than 14 days before arrival, a cancellation fee of 100% of the total stay price will be charged.

Almost every hotel room is unique and may therefore differ slightly from the photos due to recent renovations and modifications. If you have stayed with us before and would like a specific room number, please include it in the notes when making your reservation. We will do our best to accommodate your request, but we cannot guarantee a specific room number.

Stay Cancellation Insurance

For unexpected situations when you have to cancel your holidays in the Czech Republic.

HotelStorno insurance is intended to cover cases in which you are compelled to suddenly cancel your booking, if you damage the amenities of the hotel or you won't be able to enjoy your holidays till the end. The insurance is provided by the insurance company ERV European insurance.

What does the insurance cover:

Cancellation of your stay (insurance Stardard and Optimal)

• serious acute illness or injury (also of a co-traveller or closest relative, who should have participated in the journey, but who you must care for)
• death (also of a co-traveller or family member)
• health complications due to pregnancy up to 2 months before expected delivery (also for your closest relatives)
• loss of employment for which you are not liable for reason of organisational changes or demise of your (also your co-traveller’s) employer
• remedial examinations, if the unsuccessful event occurs after taking out the insurance
• extensive damage to your home caused by a fire, floods, crime, etc. just before departure

Personal liablity for damages of the hotel's property (insurance Standard)

• in case you damage the amenities of the accommodation facility

Unused holidays (insurance Optimal)

• in case you won't be able to enjoy your holidays the way you planned

How much does the insurance cost

You will pay only 5 – 6 % of the total price of accommodation depending on the product variant.

Deductible:

We will refund 80% of the cancellation fees that you will be compelled to pay to the accommodation facility. This means that the deductible will be 20% of each insured event. In case of hospitalisation, the deductible is only 10%.